Privacy Policy

Effective Date: February 2026
Business Name: Your Story Told
Website: yourstorytold.ca
Contact Email: jim@yourstorytold.ca

1. Introduction

At Your Story Told, we understand that a life story is one of the most precious gifts a family can preserve. When you share personal information or allow us to record your memories, you are placing immense trust in us.

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We are committed to protecting your privacy, safeguarding your recordings, and handling your personal information with the highest level of care, discretion, and professionalism.

This Privacy Policy explains how we collect, use, store, and protect your information.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Mailing address

• Payment information

• Relationship to the storyteller (if booking as a gift)

Story Content

• Audio and/or video recordings

• Personal stories, family history, names of relatives

• Photographs or supplemental materials shared by you

• Interview notes and transcripts

Website & Form Data

When you submit a Google Quote Form or visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotes

• Schedule and conduct interviews

• Produce and deliver final recordings

• Process payments

• Improve our services and client experience

• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Storage and Security of Recordings

Because life stories are deeply personal, we take storage seriously.

• Recordings are stored securely using encrypted cloud storage platforms (e.g., Dropbox or equivalent secure services).

• Access is restricted to authorized personnel only.

• We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, or loss.
   

While we take extensive precautions, no online storage system is 100% secure. By using our services, you acknowledge this inherent risk.

5. Ownership of Recordings

• You retain ownership of your personal story and likeness.

• Your Story Told does not claim ownership over your content.

• We will never share, publish, or use any portion of your recording for marketing or promotional purposes without your explicit written consent.

6. Confidentiality

All interviews are treated as private and confidential. We understand that many stories may include sensitive personal history, family matters, or emotional experiences.
 

Our interviewer and any team members are committed to maintaining strict confidentiality.

7. Third-Party Services

We may use trusted third-party services to support our operations, including:

• Payment processors

• Cloud storage providers

• Email marketing platforms

• Google Forms or analytics tools
   

These services may collect data in accordance with their own privacy policies. We recommend reviewing their policies directly.

8. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to:

• Improve website functionality

• Analyze visitor behavior

• Enhance user experience
   

You may disable cookies through your browser settings, though this may affect website functionality.

9. Data Retention

We retain personal information and recordings for as long as necessary to:

• Fulfill our service agreement

• Provide clients access to their files

• Comply with legal or tax obligations
   

Clients may request deletion of their personal data, subject to any legal retention requirements.

10. Your Rights

Depending on your location (including Canada and the United States), you may have the right to:

• Access the personal data we hold about you

• Request corrections

• Request deletion of your data

• Withdraw consent for certain uses
   

To exercise these rights, please contact us at:
jim@yourstorytold.ca

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Your Story Told
144 Hearthstone NW Edmonton, AB T6H 5E5
Email: jim@yourstorytold.ca
Phone: (780)995-5276